Customer Service And Documentations (Operator)

Key Responsibilities:

• Manage scheduling, dispatching, planning, tracking, and performance analysis.

• Monitor carrier service quality and ensure compliance with company standards and customer requirements.

• Receive and process inquiries and bookings from customers and overseas agents.

• Handle both export and import sea/air freight operations, including documentation, customer communication, and data input in the system.

• Issue and...

• College or Bachelor’s degree in Logistics, International Business, Foreign Trade, or related fields.

• Minimum 1–2 years of experience in freight forwarding or export–import documentation.

• Good command of English (both written and verbal).

• Chinese language proficiency is an advantage.

• Proficient in Microsoft Office and familiar with logistics management systems.

• Strong sense of responsibility, attention...

• Performance bonus based on experience and capability
• Full participation in social, health, and unemployment insurance according to Vietnam labor law
• Opportunities for career development and training in an international working environment
• Company trips
• Competitive salary based on experience and capability Annual salary review Friendly, professional, and supportive workplace culture