Waiter/ Waitress

As a F&B Waiter/Waitress you are responsible for performing F&B service, deliver F&B products and especially deliver an overall F&B experience to our guests, not only thorough the service but also by completing mise en place before/after shifts and poses extensive knowledge of our menus and promotional offerings. You will be responsible for performing the following tasks to the highest standards:
• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times. etc.
• Report hazard issues
• Ensure the standards of cleanliness and orderliness of all working areas
• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).
• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards
• Have a good understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department
• Report maintenance deficiencies and items in need of repair
• Carry out lost and found procedures
• Be environmentally aware
• Handle equipment, tools, keys and supplies in proper way, kept in good working condition and regularly inspected, following instructions as directed.
• Have knowledge of the hotel, its services, and facilities

• Kỹ năng giao tiếp, phối hợp công việc tốt và tinh thần trách nhiệm cao.

- Candidates will be provided with job details during interview.