Cigar Lounge Manager

Manage all Cigar Lounge operations to ensure premium service standards, an elegant and private environment, and exceptional, personalized experiences for VIP guests and business partners.
Key Responsibilities
Lounge Operations

Implement operating procedures and maintain facilities, equipment, cleanliness, safety, and security.
Oversee daily operations to ensure efficient service and consistent quality standards.
Ensure compliance with regulations on smoking areas, alcohol service, and fire safety.

VIP Guest Services and Relations

Deliver personalized, high- end service to VIP guests and business partners.
Anticipate guest needs, handle special requests and feedback, and protect guest privacy and confidentiality.

Cigar and Beverage Management

Monitor storage conditions, including temperature and humidity, and ensure staff have strong product knowledge and service etiquette.
Minimize waste, losses, and inventory discrepancies.
Manage the quality, storage, presentation, and inventory of cigars and beverages.

Team Management and Development

Manage staffing, duty rosters, performance evaluations, and daily supervision.
Lead recruitment and training to build a professional, service- oriented team.

Budget, Cost, and Asset Management

Prepare operating budgets, purchasing plans, and inventory forecasts.
Control costs, assets, and stock levels, and coordinate procurement and supplier management.

Reporting and Service Improvement

Monitor guest satisfaction and recommend service and operational improvements.
Report on operations, service quality, costs, and incidents.

• Kỹ năng giao tiếp, phối hợp công việc tốt và tinh thần trách nhiệm cao.

Competitive salary and allowances in accordance with company policy.
A professional working environment.
Full social insurance and benefits in accordance with Vietnamese labor law.
Opportunities for professional training and development.