Operations Manager (Restaurant and Cigar Lounge)

Ensure compliance with food safety and hygiene regulations, occupational safety, fire prevention and protection, and security requirements.
Manage and oversee all restaurant operations, ensuring efficient, professional service that meets established service standards.
Receive and handle guest feedback and complaints, and implement solutions to enhance guest satisfaction.
Oversee purchasing, manage inventory, set material standards and recipes costing, and control waste, shrinkage, and assets.
Analyze business results, prepare regular reports, and propose solutions to optimize operations, increase revenue, and improve profitability.
Coordinate with the Executive Chef and other relevant departments to ensure product quality, service speed, and operational efficiency.
Lead, recruit, train, schedule, and evaluate the performance of restaurant staff.
Oversee the quality of food, beverages, ambience, and the overall guest experience.
Develop business plans and budgets; manage revenue, costs, profitability, and operational performance.
Develop, implement, and monitor standard operating procedures (SOPs), service standards, and service quality.

• Kỹ năng giao tiếp, phối hợp công việc tốt và tinh thần trách nhiệm cao.

A professional working environment.
Competitive salary and allowances in accordance with company policy.
Opportunities for professional training and development.
Full social insurance and benefits in accordance with Vietnamese labor law.